Two doors, in this order.

Your reseller is your first line of support — they issued your key and can answer most questions: activation problems, device limits, renewals, refunds, anything that touches the purchase itself.

For technical issues that survive a reinstall — connections that won't establish on any server, persistent crashes, suspected service incidents — write to us directly. Please include your iOS version, your device model, and the rough time the problem started. Do not send your key.

Before you write

• Force-quit Wisp and reopen it.
• Toggle Airplane mode for five seconds, then off.
• Try a different server, or switch to Auto.
• If you recently changed networks, reconnect once.

These four steps resolve the majority of transient issues. If the problem persists after a reinstall, write to us.